WHAT IS A PRE-ORDER?
A pre-order is an order placed for an item which has not yet been released, however an allocation for stock is available for purchase. It is the customers responsibility to read and understand this information before proceeding to place a pre-order.
When you pre-order an item from cashmere and company, it is reserved exclusively for you and the order is placed with the manufacturer/designer. Your card is charged when the order is placed so your item can be put into production. Anything with a later ship date or release date is considered a pre-order.
Please note that we have no control over when a pre-ordered item arrives, but instead offer estimates. This is due to the designers' production schedules and sometimes an item may arrive several weeks before or after.
CAN I CANCEL MY PRE-ORDER?
Pre-orders cannot be cancelled as a special order has been made exclusively for you with the designer which means your item is already in production and it has been paid for. Pre-order items are not eligible for a refund.
Please note when ordering a pre-order item, we ask that you check out and pay for the order separately to other items you would like to purchase. This will allow us to ship your other non pre-order items straight away. Your pre-order will then be sent after the arrival date.
WHAT IF I NEED ANOTHER SIZE IN A PRE-ORDER ITEM?
Should you need a different size? You can place another order and send back the first item (in perfect condition, unwashed, unworn and all tags attached) and we will refund that item once it is received back in perfect condition.
Coupon codes are not allowed to be used on pre-ordered items.